Capability Challenges in Transforming Government through Open and Big Data: Tales of Two Cities

Hyper-connected and digitized governments are increasingly advancing a vision of data-driven government as producers and consumers of big data in the big data ecosystem. Despite the growing interests in the potential power of big data, we found paucity of empirical research on big data use in government. This paper explores organizational capability challenges in transforming government through big data use. Using systematic literature review approach we developed initial framework for examining impacts of socio-political, strategic change, analytical, and technical capability challenges in enhancing public policy and service through big data. We then applied the framework to conduct case study research on two large-size city governments’ big data use. The findings indicate the framework’s usefulness, shedding new insights into the unique government context. Consequently, the framework was revised by adding big data public policy, political leadership structure, and organizational culture to further explain impacts of organizational capability challenges in transforming government.